Write to the westace.com.de editorial team
Have a question about the content on this site, or spotted something that needs updating? The Westace editorial team is here to help with queries about what we've published – anything from bonus terms to game listings, responsible gambling resources, or how we present operator information. Drop us a line at [email protected] and we'll get back to you within 48 hours on weekdays. We read every message that comes through.
Questions about your Westace account
We run an independent information portal – we're not part of Westace's operations and we don't have access to player accounts, registration systems, deposits, withdrawals, bonuses or technical issues on the platform itself. That means we can't help with things like verifying your identity, processing a payout, unlocking a bonus, troubleshooting a game that won't load, or changing account details.
For anything to do with your account, balance, bets or gameplay, you'll need to contact the operator directly. Westace provides support via email at [email protected], available 24 hours a day, seven days a week. Live chat access is offered to VIP members. You'll find full contact details and support hours in the platform's own help section once you're logged in.
Why this distinction matters
This site exists to give you clear, independent information before you decide whether to register. Once you've signed up and you're using the platform, the operator is your point of contact for everything account-related – they hold your funds, process your transactions, and manage your gameplay. We cover what's on offer; they handle what happens after you join. Knowing who to ask means you get answers faster, from the people who can actually fix things.
Help with gambling
If gambling is causing you stress, taking up too much time or money, or affecting your relationships, free confidential support is available right now. In the UK, GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7) and you can reach them online at gamcare.org.uk. BeGambleAware at begambleaware.org offers guides, self-assessment tools and live chat support. For a complete self-exclusion across all UK licensed sites, GamStop at gamstop.co.uk is free to use and takes effect immediately. Talking to someone who understands makes a real difference – these organisations are there to help, not to judge.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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