Your Westace account lives at the operator's own site. This portal provides information about the platform; only the operator can restore access, verify an account or lift a restriction.
Signing in step by step
- Open the operator's own site in your browser.
- Look for the login or sign-in button and click it.
- Enter the email address you used at registration.
- Enter your password.
- Click the button to proceed.
No account yet? Registration happens at the operator too, through its own sign-up process.
Signing in from a phone
The operator's site works in a mobile browser — the same account, the same password as on desktop. Open the site, tap the login button, enter your details and you're in. The layout adapts to the screen, but the process is identical.
What you need to hand
Two things: the email address you gave at registration, and the password you chose then. If you've changed either one through the operator's own settings, use the current version. Nothing else is needed for a standard login.
When it does not work
A handful of causes account for most login failures. Here's what to check:
- Wrong credentials: double-check the email and password for typos. Both are case-sensitive.
- Caps lock on: passwords read every character, including uppercase where you meant lowercase.
- Verification pending: some operators hold access until identity documents are reviewed. Check your inbox for instructions.
- Self-exclusion active: if you set a cooling-off period or a self-exclusion, access is blocked until it expires. This is deliberate, not a bug.
- Browser or cache issue: clear your browser's cookies and cache, or try a private window.
The recovery path
Forgotten your password? The operator provides a reset link through its login screen. Click "Forgot password" or the equivalent label, enter your registration email, and the operator sends a link to that address. Follow it, choose a new password, and you're back in.
If the email you used at registration is no longer reachable, contact the operator's support with proof of identity. They'll guide you through account recovery — this portal cannot do it for you.
Account restrictions
Access can be limited for several reasons. The operator verifies identity before processing withdrawals, and the checks can hold an account until documents are reviewed — typically within 10 days after the request is answered in full. An account inactive for 180 days may be charged a 5 EUR monthly administration fee. Self-exclusion, set through support at [email protected], blocks access for the chosen period. These restrictions are operator policy, not login faults.
Asking for help
The operator's support channels are where account problems get solved. Email [email protected] — the team is available 24 hours a day, seven days a week. Before you write, have ready: your registration email, when the problem started, and the exact message on screen if one appeared. Response time is usually within a working day, though complex cases take longer.
Keeping access safe
Sign in only on the operator's own address — typed or bookmarked, never through a link in an email or a message. Use a password you don't use anywhere else. Sign out when you're done on a shared device. These habits keep your account yours.
Gambling is for those 18 and over (18+). If it ever stops feeling like entertainment, BeGambleAware.org offers free, confidential support. The GamCare National Gambling Helpline is 0808 8020 133, available 24/7.
This page is for information only. We are not a gambling operator or a bookmaker. Access to this content is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.
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